post by Stephanie Nelson A couple weeks ago, one of my clients received a poor review. As part of my duties as their social media manager, it was my job to respond. I politely gave our side of the story, but apologized that she’d not enjoyed her experience. That received a snarky response. A few…
post by Stephanie Nelson Last Friday, I was able to attend my first Creative Mornings Charlotte gathering. The premise was based around the quote “Laws are like sausages – it’s better not to see them being made.” Speakers were lawmaker Jeff Jackson of the NC State Senate and esteemed restaurateur and sausage-maker Cassie Parsons of Harvest Moon Grille. The…
post by Stephanie Nelson Back in July, a report came out of Lee County, Florida about eight families being dropped from a pediatric office’s care after family members made negative online posts about the office. According to NBC 2, one mom posted about a negative experience at Island Coast Pediatrics within a closed Facebook group…
post by Stephanie Nelson On an almost daily basis , I’m asked, “How long will it take for this bad review to go away?” My response? “That depends on you.” Bad reviews never really go away. As Peter Shankman, a social media entrepreneur, said once at a conference I attended, “Google never forgets.” Once something…
post by Stephanie Nelson This weekend is Valentine’s Day. As the rest of the world focuses on love and all its goodness, let’s talk about when you don’t feel the love…like, when you get a bad review. As the old saying goes, you can please some of the people all of the time or all…
post by Stephanie Nelson At this point, we are winding down 2015 and staring down 2016. And pretty much everyone on the planet is making a list of New Year’s resolutions – lose weight, workout more, eat clean, be more socially active. So we’re putting together a list of New Year’s resolutions for SBN Marketing! We’re…
post by Stephanie Nelson I apologize in advance for the length of this post. But to make my point, you kind of need to know the whole story… My Windstream saga started on Friday, August 30. I work from home most days, so a steady, reliable Internet connection is a must for me, since a good…
post by Stephanie Boyette Nelson While SBN Marketing’s services don’t focus specifically online reviews, the topic is related enough that a blog post on the subject didn’t seem too outrageous. As many people now know, online reviews for businesses and recommendations for individuals are growing more and more important. As the number of people searching…