While SBN Marketing’s services don’t focus specifically on garnering online reviews, our social profile management service includes responding to reviews on Yelp, Facebook, and Google. So the question of how to get new good reviews is one we’re asked by clients on a regular basis. Here are a few of […]
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Tricks for Responding to a Negative Review
As the old saying goes, you can please some of the people all of the time or all of the people some of the time, but you can’t please all of the people all of the time. And nothing proves that more than review sites on the internet. If you’ve […]
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Yelp Tip: Get Your Listing Updated!
Whether you love Yelp or hate it, they’re making an important change that could make a difference in whether your business is suggested to its users. So now’s the time to get your listing in order so you can take advantage and get ahead of your competitors! Yelp is now […]
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Top Tips for Getting Online Reviews
While SBN Marketing’s services don’t focus specifically on garnering online reviews, we do aid in responding to reviews on Yelp, Facebook, and Google. So the topic of how to get reviews is related enough that a blog post on the subject didn’t seem too outlandish. As many people now know, […]
Read MoreBe Careful of Your Review Wording
post by Stephanie Nelson A couple weeks ago, one of my clients received a poor review. As part of my duties as their social media manager, it was my job to respond. I politely gave our side of the story, but apologized that she’d not enjoyed her experience. That received […]
Read MoreDon’t Read the Comments
post by Stephanie Nelson Last Friday, I was able to attend my first Creative Mornings Charlotte gathering. The premise was based around the quote “Laws are like sausages – it’s better not to see them being made.” Speakers were lawmaker Jeff Jackson of the NC State Senate and esteemed restaurateur and sausage-maker Cassie […]
Read MoreMedical Care in the Age of Social Media
post by Stephanie Nelson Back in July, a report came out of Lee County, Florida about eight families being dropped from a pediatric office’s care after family members made negative online posts about the office. According to NBC 2, one mom posted about a negative experience at Island Coast Pediatrics […]
Read MoreHow Long Does It Take for a Bad Review to Go Away?
post by Stephanie Nelson On an almost daily basis , I’m asked, “How long will it take for this bad review to go away?” My response? “That depends on you.” Bad reviews never really go away. As Peter Shankman, a social media entrepreneur, said once at a conference I attended, […]
Read MoreNot Feeling the Love: How to Respond to a Bad Review
post by Stephanie Nelson This weekend is Valentine’s Day. As the rest of the world focuses on love and all its goodness, let’s talk about when you don’t feel the love…like, when you get a bad review. As the old saying goes, you can please some of the people all […]
Read MoreSBN Marketing’s New Year’s Resolutions
post by Stephanie Nelson At this point, we are winding down 2015 and staring down 2016. And pretty much everyone on the planet is making a list of New Year’s resolutions – lose weight, workout more, eat clean, be more socially active. So we’re putting together a list of New Year’s […]
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